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Victim First is committed to protecting the privacy of website visitors.

What information do we collect?

We may collect, store and use the following kinds of personal data:

  • any personal information that you choose to send to us when requesting support via email, data that we might collect through the volunteer interest form on our website and data sent through the webchat function.

Specific detail of each processing activating is provided below:

  • make our website work as you’d expect
  • improve the speed/security of the site
  • allow you to share pages with social networks like Facebook and Twitter
  • store answers from surveys that we may ask you to fill in from time to time
  • continuously improve the website for you

Disclosures

Victim First does not normally disclose your personal information to third parties. We may disclose information about you to any of our employees or data processors insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose information about you:

  • to the extent that we are required to do so by law
  • in connection with any legal proceedings or prospective legal proceedings
  • in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)
  • to prevent harm to you or another person
  • Except as provided in this privacy policy, we will not provide your information to third parties without your consent.

Data Processing through Website/Webchat functionality:

Here we will outline the nature of the processing: how we will collect, use, store and delete data, where the source of the data is captured, and aim to outline whether we would be sharing data with anyone, in both the website and webchat function.

Website: You will find a copy of The Bureau of London, website developers and hosts to Catch22, privacy policy by clicking The Bureau Privacy Policy.

Traffic through webchat will not be captured or recorded on the website servers. The only data capture that will go through the website will be through the ‘Volunteer Interest Form’ where an individual can contact the Victim First team via a contact form to express interest in a published volunteering opportunity. The form will be via a form builder interface on the website and will automatically be redirected to or contact us email account. Although The Bureau of London have a robust privacy policy in place they are also now looking into obtaining ISO 27001 accreditation to further assure customers of their data security arrangements.

Webchat: Collection of Data – the provision of this function will remain anonymised unless the service user specifically requests to share the personal details. You will have sole control of how much information you may wish to share through the webchat function, and can  exercise your rights afforded to you under the GDPR i.e. right to access, right to rectification, right to erasure etc., easily by contacting support@victimfirst.pnn.gov.uk or by contacting the DPO directly DPO@catch-22.org.uk.

Any chats that will require follow up or containing information that will assist the case manager in putting together a support plan can be stored (Live chat has 256 encryption built in) on a secure server and only accessible by registered Catch22 team members at Victim First. Chats currently are only accessible to administrators to the service (namely the Head and Deputy Head of Service, Senior Caseworkers and Data analyst). Data is currently set to automatically delete after 365 days, we can change this at any time, with a view to amend to a minimum of 3 months. Manual deletions can take place at any time. Once a case manager is able to transfer the details of the chat, (if the service user wishes to proceed with support) to the secure CMS Niche system, the chat will be deleted. The only other data we want to capture beyond this would be anonymised number of chats, who dealt with the call, peak chat times and two customer satisfaction survey questions to ascertain ease of use of the chat service and age group demographics. This will be for evaluation and traffic gauging of the service and how many calls each staff member deal with, in the form of a basic report.

The webchat provider, Click4 Assistance – As a UK based company with data center’s in London conforming to ISO 9001 and 27001 standards, Click4Assistance adheres to the stringent regulations laid out by the FCA for data storage, Data Protection Act 2018 and PCI compliance.

The source of the data – will be within the chat itself and service users advised to not use this service to relay personal details, rather encouraged to call or email the case manager. Click to access the Click4 Assistance Privacy Notice.

We would not be sharing data with anyone, beyond the figures from the basic reports mentioned above if requested by the webchat contract owner (Leicestershire OPCC).

Security of your personal data

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure and firewall protected servers. As data transmission over the internet is inherently insecure, we cannot guarantee the security of data sent over the internet.

Where information is held on our behalf by data processors, we will ensure, to the best of our ability, that they hold your information securely and in line with data protection legislation.

Policy amendments

We may update this privacy policy from time-to-time. Check this page occasionally to ensure you are happy with any changes.

Your rights

Please contact the data protection officer if you have any queries regarding this Privacy Policy or if you would like to exercise or query any of the following rights afforded to you under the General Data Protection Regulation (GDPR):

Contact

If you have any questions about this privacy policy or of our treatment of your personal data, email support@victimfirst.pnn.gov.uk or write to:

Victim First, Leicestershire Police Force Headquarters, St Johns, Enderby, Leicester, LE19 2BX

Data controller

Victim First is a service delivered by Catch22. Catch22’s data protection registration number is Z1473239.