Frequently asked questions

What happens when I contact Victim First?

When you contact us, a member of our team will listen and talk to you about your experience; how it has affected you and what help you may need to recover. We will assess your support needs and provide you with advice or information to answer any immediate questions you may have. We can also allocate you with a caseworker if needed who will provide you with ongoing practical and emotional support, helping you to heal and recover from the impact of crime.

We recognise there will be times, other organisations are better placed to help you and if so, we make a direct referral with your consent.

What support can you provide?

Please visit our Help for Adults page for information on the support Victim First can provide.

Are you a counselling service?

Victim First is not a counselling service. Our caseworkers are trained to listen, empathise, and recognise the emotional impact that crime can have on a victim or witness. If you would like counselling, we can signpost you to relevant counselling services.

I have witnessed a crime; can I receive support from Victim First?

Yes, Victim First support witnesses of a crime. See what support is available at Help for Adults and Help for Young People.

I haven’t reported my crime to the police, can you still support me?

Yes, Victim First will support all victims, regardless about whether it has been reported to the police.

I am under 18, can I receive support from Victim First?

Yes, if you are under 18 you can be receive support from Victim First Futures. Visit Help for Young People to find out more.

Are you part of the Police?

We are not the Police. We are a free and independent service who work alongside the police.

Can I report a crime?

To report a crime call Leicestershire Police on 101 or report online.

In an emergency always call 999.

Can I receive an update on my case with the police?

We are not involved with the investigation and cannot provide updates on individual cases, please contact Leicestershire Police on 101 for this information.