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Definition: When an individual or group manipulates or deceives an individual or group to dishonestly take someone else’s property (money, goods, and services).

  • It includes the fraudulent use of credit cards.
  • Cybercrime is any criminal act dealing with computers and networks.


Actions to consider

  • If in danger or the crime is being committed contact the Police. In an emergency, call 999.
  • Report to Action Fraud.
  • Use a strong, separate email password. Regularly update passwords.
  • Always check the credibility of people or websites you are buying things from.
  • Do not give personal information to organisations before verifying their credentials.
  • Research retailers online to make sure they’re legitimate and make sure the website is secure.
  • Don’t use public Wi-Fi. Your standard data connection is more secure.
  • Sign-up to Verified by Visa or MasterCard Secure Code whenever you are given the option while shopping online.
  • Make sure your computer has up-to-date anti-virus software and a firewall installed.
  • Monitor bank statements and report any unusual activity immediately to your bank or building society.
  • Be aware of surroundings when using public cash machines/ATMs and guard your PIN from ‘shoulder surfing’.
  • A genuine bank or organisation will never contact you out of the blue to ask for your PIN, full password or to move money to another account. Only give out your personal or financial details to use a service that you have given your consent to, that you trust and that you are expecting to be contacted by.
  • Never automatically click on a link in an unexpected email or text.
  • Always question uninvited approaches in case it’s a scam. If in doubt, contact the company directly using a known email or phone number.
  • Speak to someone. We all need support at some time or another and asking for help can be difficult, Victim First are here when you want to talk.
  • Visit Leicestershire Police for first-hand knowledge, industry best practices and practical crime prevention advice from officers and specialist teams all across the police.


Victim First Can Provide:

  • Emotional Support to cope and recover from the crime
  • Information on other agencies
  • Advice on Crime Prevention
  • Practical support such as a personal alarm or window/door alarm
  • Restorative contact between victim and offender
  • Support using Language interpreters and British Sign Language interpreters

More information

Information about types of crime