Complaints, comments and compliments
We welcome and support people to make complaints, comments and compliments about our services. A complaint is an expression of dissatisfaction with our services and a request for us to put things right. Comments and compliments can be as valuable as complaints in highlighting areas for improvement or extending excellence in service provision. Our policy safeguards the rights of individuals using our services, and ensures we improve services by learning from our errors and successes.
A dedicated email address for complaints is available for use victimfirst@catch-22.org.uk and is monitored every day except weekends and bank holidays.
You can read our full Complaints, Compliments and Feedback Policy, which outlines how to make a complaint, on the Catch22 website: